• What I Like

Design Lessons from the “Shop Vac” that Don’t Suck

I’ve interrupted the “Ten Tips” list to post something I just came across…a brilliant use of typography and design set to the catchy tune of Jonathan Coulton’s Shop Vac. How many famous brand spoofs can you spot?

10 Tips to Build a Brand: Create a Meaningful Tagline

Tip #5: Create a meaningful tagline. Pick a tagline that represents your brand. Taglines are a great way to transform the obscure (your company or organization) into words that mean something to the reader (customers).

If you choose to have a tagline, make sure it is short, memorable and reflects your brand and the emotions you are trying to convey. However the most important thing to keep in mind is that it must mean something to your customers. If the one thing you are trying to stress is security, put that in your tagline. If you want to stress customer service, put words like “friendly” or “courteous” in your tagline. Your tagline shouldn’t be your mission statement. It should be a summary of your mission statement in a few words.

I really can’t state the process of creating a good tagline any better than Allison Nazarian of Business Know-How. However I would add one point to consider in addition to the process that Allison outlines: make your tagline search engine optimized. If you can use targeted key words within your tagline that you’ll be using throughout your website about your product or service, this can maximize your tagline’s benefit to you. Although these words won’t be picked up by search engines if they are in your logo or other images, if you use your tagline in text throughout your website or electronic communications, your search optimization will be realized for these repetitive words in your electronic content.

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Small businesses rarely have the marketing and creative resources to provide appropriate brand building or brand management to ensure their brand maintains consistency and strength as business grows. While it’s always good to have a trained marketing eye to guide you along the way, this list of 10 quick tips will help provide added support for your brand building and management — just a few small items entrepreneurs and small businesses can do to get a jump above other small brands with big ideas.

Originally, I intended to post all of these tips together in a single post, however each tip is a different topic in itself, so I’ve opted to separate them out. As each new item is released, I’ll include links to previously posted tips to make things easy. Enjoy.

Previous tips from this series:

Tip #1: Color Choice

Tip #2: Logo Design

Tip #3: Font Choice

Tip #4: Meaning of “Brand”


10 Tips to Build a Brand: Know the Meaning of “Brand”

Tip #4: Understand what the word “brand” means. Up to this point, the topics I’ve shared as part of this series have delt with design-related tips — tangible things you can do to help build and solidify your brand. Today’s topic is a bit more nebulous.

The origins of the word “brand,” in the context that we know it today, comes from branding marks ranchers would place on cattle to distinguish one rancher’s herd from another’s. This marking, a brand, helped to identify the cattle as belonging to a particular ranch.

Today’s meaning of the word goes a bit deeper. Many companies and organizations believe that “a brand” is simply their logo, designs or creative elements — all basic markings, much like the cattle, that help identify their organization.

A brand is much more than merely the creative elements. It is everything that makes up the organization. An organization’s “brand” is the soul of the organization. It is customer service. It is sales process. It is strategic direction. It is innovation. All of these things create the soul of the company…the company’s brand. The logos and creative elements are a means to elicit emotion and feeling from those who interact with them. These elements should personify this soul.

Think about it…when you see each of the brands pictured below, you recall interactions you’ve had with these brands and formulate emotions and opinions as a result.

The colors, logos and creative elements chosen to depict these brands attempt to steer your perception into one that the company wants you to believe. Remember Tip #1: Pick colors that mean something? The strongest creative brand elements depict precisely the company’s “soul” for which they represent. Although these feelings and emotions differ from person to person, the organization is in complete control of its brand — through the culture it creates and the elements which depict this culture.

So remember, when formulating your creative branding elements, don’t merely mark your cattle. Consider your organization’s “soul” and choose a direction that reflects the ideals, direction and beliefs that are exhibited by the organization.

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Small businesses rarely have the marketing and creative resources to provide appropriate brand building or brand management to ensure their brand maintains consistency and strength as business grows. While it’s always good to have a trained marketing eye to guide you along the way, this list of 10 quick tips will help provide added support for your brand building and management — just a few small items entrepreneurs and small businesses can do to get a jump above other small brands with big ideas.

Originally, I intended to post all of these tips together in a single post, however each tip is a different topic in itself, so I’ve opted to separate them out. As each new item is released, I’ll include links to previously posted tips to make things easy. Enjoy.

Previous tips from this series:

Tip #1: Color Choice

Tip #2: Logo Design

Tip #3: Font Choice


10 Tips to Build a Brand: Font Choice

Tip #3: Choose fonts that compliment your brand. Chances are you’ll need several fonts in developing brochures, flyers and other collateral. Generally, only one or two fonts should be used in a logo. Pick a font that is clear to read and has all of the elements you need (some fonts only have alpha letters without numeric figures, some fonts do not have punctuation marks, etc.). You can spend hundreds or thousands of dollars on fonts alone…but you don’t need to. Two free font sites I like are DaFont and Font Space. Both provide great features where you can view what your text will look like before you download and install the font. Just be careful with the usage guidelines for any font you download and plan to use for commercial uses. Most fonts will provide guidelines for usage of each font in the download package, or on the downloading site.

Technology and cutting-edge brands typically use sans serif fonts. Brands attempting to attract c-level customers usually default to a serif font. Edgier brands tend to use designed fonts. Just as colors and design dictate your brand, your font is equally as important to set the mood for your brand. If your font is too distracting, it can detract from the message written.

In addition to fonts used in logos and in designed materials, you should also choose a font that is common to most computers. If you send a presentation or document to someone, the body copy should be formatted with common fonts so the display on an end user’s computer is the same as yours. If you want specialty fonts in these documents, it’s best to imbed them in an image within the design.

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Small businesses rarely have the marketing and creative resources to provide appropriate brand building or brand management to ensure their brand maintains consistency and strength as business grows. While it’s always good to have a trained marketing eye to guide you along the way, this list of 10 quick tips will help provide added support for your brand building and management — just a few small items entrepreneurs and small businesses can do to get a jump above other small brands with big ideas.

Originally, I intended to post all of these tips together in a single post, however each tip is a different topic in itself, so I’ve opted to separate them out. As each new item is released, I’ll include links to previously posted tips to make things easy. Enjoy.

Previous tips from this series:

Tip #1: Color Choice

Tip #2: Logo Design



10 Tips to Build a Brand: Color Choice

Small businesses rarely have the marketing and creative resources to provide appropriate brand building or brand management to ensure their brand maintains consistency and strength as business grows. While it’s always good to have a trained marketing eye to guide you along the way, this list of 10 quick tips will help provide added support for your brand building and management — just a few small items entrepreneurs and small businesses can do to get a jump above other small brands with big ideas.

Originally, I intended to post all of these tips together in a single post, however each tip is a different topic in itself, so I’ve opted to separate them out. As each new item is released, I’ll include links to previously posted tips to make things easy. Enjoy.

Tip #1: Pick colors that mean something. The colors you choose in your pallete to represent your buisness subconsciously say something about what you are trying to convey and can provide a constant message to your customers. There are many different resources out there that depict the meaning of color in design like this one, or this one. Cameron Chapman of Smashing Magazine provides a very detailed description of the meaning of colors in design with some great examples and other resources. Here’s a list of some basic colors, the meaning behind each and the emotions they elicit in people.

Now do you understand why restaurants often use red as a main color in their pallet , banks are typically blue or green and the inside of planes are normally blue? When colors pass through sensory receivers in the process of converting what your eye views to what your brain receives as an image, they produce emotions and feelings. Don’t simply choose your favorite colors. Choose colors that will mean something to your audience, not yourself.

Using Video on Your Website

More and more people are using videos on their websites. It’s a great way to virally market your company and provide instant connection with your visitors (especially if you are using YouTube — which is the second largest search engine currently).

One downfall of using video is OVER-using video. More and more sites have set videos to autoplay when you land on a page. Having a video autoplay is a distraction and annoyance to the end user. People view sites publicly more and more — from work, from their mobile device, etc. The last thing they want is a video of you blaring over their speakers disrupting those around them.

Using video and creating content is great, but make it an option to view your video. Never force content on folks. Let them decide if they want to receive your content. Video may have killed the radio star…don’t let it kill your website too.

When the Competition Unknowingly Becomes Your Friend

If it sounds like this post was written over the holidays (yes…Christmas 2009), you are correct. Heavy winter storm damage has turned my life over on itself several times and some posts I’ve had in the queue have been neglected. So, here is one from the archives… :)

Right before I left work for the holiday break, I noticed something unusual in our corporate blog analytics. I normally check at least once daily to see how folks are coming to our blog, what they are reading and what they are clicking…standard stuff, right? One of the referral links was one I had never seen before, so I clicked on it. The site it went to was a company who offered the same services we were trying to attract from our blog. They were using our RSS feed to pull in contet to their site. The problem (for them) is it linked to our blog.

I alerted some of the folks around the office and we had an internal debate to determine if we should be uspet at this or not. I also solicited some feedback from the Twitter community. All were in agreement — although this is very odd for someone to do, we should view it as a compliment and an additional outlet to promote our services. Who knows…if we get enough leads from them posting our content, they may make our fruit basket list next year.

What do you think? Has this ever happened to you?

Who is Leading the Social Change?

Originally published on “Economic Architecture.”

There’s pretty much a social network for everything. As I mentioned in a recent post, government is no exception. Mashable recently recognized several tools providing a link for citizens to connect with government.
Effecting real change is never easy, but in the areas of government efficiency and transparency, some are starting to succeed with hard work and the help of social technologies. A key component in these efforts moving forward will be online trust networks.
Keys to this success DO include efficiency and transparency. However in order for these tools to succeed, there needs to be one tool to serve as the leader. How will this “leader” be selected?
That depends on who is listening and to what tool they have their ear. Tools will only be propelled to “leader” status if the right government officials are tuned in to the right channels. Healthy competition exists between communication tools, but the tool is only effective if the government is listening on the other end.
Since Spring has sprung, let’s look at the basic example of reporting a pothole in Pittsburgh. You have some options…
I’m sure there are other ways, too. Which of these tools will become the “leader?” It depends which one(s) has a responsive government official listening on the other end.
Is a “leader” necessary? Of course. Otherwise time, energy and money will be wasted on both ends of the communication channel. Governments should indicate which channel is preferred to prevent this waste. While we have made significant strides towards transparancy and public communication avenues with government, it’s only a matter of time when a “leader” will need to be chosen…unless governments create new positions to monitor the growing number of outlets for public communication.

Extreme Web 2.0 Makeover: Government Edition

Originally published on “Economic Architecture.”

With all of the talk about government transparency lately, it’s natural to connect this transparency with social media and Web 2.0 solutions. Citizens can directly connect with their elected officials and local governments to facilitate change and progress, right?

Truly, that’s no different than picking up the phone and making a few calls. Typically, in developing social media strategies, “listening” is weighted more heavily than “responding.” However, in the case of government social media strategies, “listening” and “responding” need to weighted equally. It is just as important, from a citizen’s point of view, to understand that their concern has been heard as it is to know that their concern is being acted upon. Therefore, for a social media campaign to be of any value whatsoever, government officials and/or government social media managers need to be responding to those who share their concerns, for the sake of transparency…and social media wellness.

Now…enter Code for America (CFA). CFA will be providing Web 2.0 strategy and solutions to select cities across the country in an effort to drive citizen participation. Five cities will be chosen from applications due to CFA by February 1, 2010 to host developers that will work to establish online collaboration tools set to launch in 2011.

2011?

Think of how far social media and collaboration tools have come since a year ago. 2011? While the idea, concept and effort is in good spirit, I sincerely hope it’s not in vein.

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